![]() This ‘soft onboarding’ gives users the chance to sign up immediately or at a later date:Įven without signing up for an account, users can still access some features of the software. The process is fun, simple, and not at all overwhelming.Īfter the initial questions, the software offers to help users keep up with their daily goal. Users are asked a couple of questions up front: DuoLingoĭuoLingo is a popular language learning app with over 42 million active monthly users.Īnyone who has attempted to learn a second language ( particularly as an adult) will know how difficult it is not only to make a start, but to keep progressing.ĭuoLingo combats this by onboarding users in a gradual way. When asked how they feel companies could improve with regards to onboarding, an impressive 69% of people said that they felt more video should be used. ![]() Onboarding videos are an awesome tool because people love to watch videos in order to learn. These services are generally considered complicated and bothersome – so a great onboarding video like this one can really set users at ease. MHA MacIntyre Hudson provides accountancy, audit, tax and business advisory services to enterprises and individuals in the UK. And this video from MHA MacIntyre Hudson does just that by explaining to users exactly what to expect when they contact the company for auditing services: Great onboarding sets customer expectations straight off that bat. So, with that in mind, we’re going to take a look at 20 of the best user onboarding examples we could find, to find out why they’re so great and how you can emulate their success for your own product or service. By understanding the needs and goals of your users, you can create user onboarding experiences that meets their needs and helps them achieve their goals. It can also lead to better user retention rates and lower customer churn.Ī well-designed user onboarding process can help new customers get the most out of your product or service, and it can also encourage them to keep using it in the long run. When done right, it can result in increased user engagement, satisfaction, and conversions. So why is good user onboarding important? There are many benefits that come from having a great user onboarding process. The value of a great user onboarding experience That’s just human nature.Īccording to new data, 86% of people say they’d be more likely to stay loyal to a business that invests in onboarding contentthat welcomes and educates them after they’ve bought. When user onboarding is difficult – or simply doesn’t exist at all – you may click around a little bit and try your best, but there’s also a huge chance you’re going to go back to the drawing board and try an alternative. We believe it should be easy to start using a new app, product, or service – not difficult. In fact, over 90% of customers feel that the companies they buy from could ‘ do better‘ when it comes to onboarding. It’s absolutely essential for any company that wants to provide a great user experience – and it can make the difference between a satisfied customer and a frustrated one.īut far too often, onboarding falls short of what customers expect from businesses. A great user onboarding process will help new users understand your product, how it works, and – crucially – how to get maximum value out of it. It includes everything from first contact to becoming a power user. User onboarding is the process of introducing a new user to your product or service. Video: the key to a world class onboarding experience! □.The value of a great user onboarding experience.
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